Shipping
Where do we ship to?

How long does it take for my order to be processed?

How much does it cost to ship my order?

How do I track my order?

Why did my tracking number expire?

What if I want to change my order after I place my next order?

Can I ship to an address different from my billing address?

Can my purchase be shipped to me in batches?

What do I do if my package is lost or stolen?

Returns and Exchanges

Where can I return or exchange my item?

Return and Exchange Policy

International Return and Exchange Policy

How long does it take to process my exchange?

Can I redeem cash for a gift card?

Items, Sizing and Care
How do I determine which bracelet size is best?

Bracelet Size Chart

How do I know which size belt to order?

How can I find where the nearest Sensei retail store is?

Can my order be gift wrapped?

If the item I want to order is out of stock, when will it be restocked?

Do I take care of my Sensational products?

What is Sensational’s jewelry repair policy?

Can I customize my Sensational bracelet?

Does Sensational come with free stickers?

Payments, Gift Cards and Discounts
What payment methods does Sensational accept?

Where can I get a gift card?

Can I include a gift receipt with my order?

Does Sensational add sales tax?

What if I forget to request a refund at checkout?

Does Sensational Clothing offer special discounts for large orders, military personnel, etc.?

Contact Us
How do I subscribe to the Keele James Patrick newsletter?

Does Keele James Patrick have a social media page?

Do you give tours of the Sensational factory?

Does the Sensational factory have a showroom?

Can I come meet Keele and Sarah?

How do I apply to work at Sensational?

Is Merlin the best factory pet out there?

Can I work with Keele James Patrick?

How do I apply to sell Sensational apparel in my store?

Campus Foxhawk
Can I serve as a campus representative at my high school or graduate school?

Is there an age requirement?

Does forming a campus representative require a significant time commitment?

Charitable Donations
Does Sensational transfer products?